Return, Exchange & Delivery Policy
Any dispute or claim arising from or in connection with this website shall be governed by and interpreted in accordance with the laws of the State of Qatar.
Qatar is our country.
Minors under the age of 18 are prohibited from registering as users on this website and are not permitted to use it or conduct any transactions through it.
If you pay for our products or services through our website qa.ibraqperfumes.com, your payment details will be sent directly to the payment provider via a secure connection. Cardholders must retain a copy of transaction records and familiarise themselves with the merchant's policies and terms.
We accept online payments via Visa and Mastercard credit and debit cards in Qatari Riyal (QAR).
Shipping & Delivery Policy
To ensure prompt delivery, please provide a complete address including your building/villa/apartment number, street name, city, recipient name, and phone number.
Please review product specifications carefully and agree to the website's terms of use before placing your order.
In Qatar, we partner with NBox Logistic to deliver orders daily, excluding Fridays and public holidays. Delivery takes 2 to 5 business days from the order confirmation date. The service covers door-to-door delivery across most areas of Qatar.
Products and services will not be provided to any country subject to sanctions under the laws of the State of Qatar.
For orders with multiple shipments, transactions may appear as separate charges on your card statement.
Delivery Fees
Important Delivery Information
Cancellation, Returns & Exchanges
If you change your mind before receiving your order, please contact our customer service team to request a cancellation. We will do our best to cancel the order if it has not yet been processed; however, if it has already been shipped, it will be treated as a return.
Note: If cancellations or non-collection of orders are repeated, the company reserves the right to suspend the cash on delivery option for that customer.
As IBRAQ products are personal items, no opened product may be exchanged or returned. Returns and exchanges do not apply to ouds, oils (duhoon), or incense.
Products may be returned within 7 days of the delivery date, provided that:
Damaged or soiled products may not be accepted for return. Once the product is inspected and the return is approved, the amount paid will be refunded excluding the original delivery fee.
Refunds are issued to the original payment method within 14 business days of return confirmation or bank account verification.
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